Need extra help? Let’s answer some of our customers’ most commonly asked questions with some of our FAQs below. If you can’t find what you’re looking for and want to talk to a real person, please don’t hesitate to contact us. Call us at (310) 558-4752 or email us at firstname.lastname@example.org.
Q: Where can I get information on file preparation?
A: Artwork is to be saved to final size with a 1/8″ bleed and cut marks in the corners in a high resolution PDF in CMYK.
For large format printing: files are to be saved to final size in a high resolution PDF in CMYK.
Page order for booklets: cover, inside left, inside right and so on just like the book will open.
Check out our website under the How To Order tab for more details.
Q: Do you have templates to help me correctly design my artwork?
A: Templates are available on our website in the header. Our Design Templates page has a list of currently available templates.
Q: Will you match a sample print I provide and/or color match?
A: There is no guarantee that your finished product will 100% match your printed sample. This is due to the widely varying results from different output devices including inkjet and laser printers, printing digitally and offset printers, continuous tone proofing devices, and high-resolution files. There are other factors that can contribute to color when printing digitally including humidity and air temperature.
Q: What is the difference between RGB and CMYK?
A: RGB (red, green and blue) are used in monitors, TV screens, digital cameras and scanners.
CMYK (cyan, magenta, yellow and black) are the primary inks used on the press in 4- color process printing or “full color printing”.
Unfortunately it’s physically impossible for the printing press to exactly reproduce colors as we see them on our monitors. Monitors are additive color while CMYK color space is subtractive.
We request that you convert your colors from RGB color space to CMYK when submitting final artwork.
Q: What is your phone number and operating hours?
A: You can call us at (310) 558- 4752 from 9 am – 5:30 pm, Monday through Friday. You can email us at any time at email@example.com
Q: What resolution should I save my artwork?
A: Artwork should be set at 300 dpi at the final size. Also note that you should save all photos, graphics and artwork in CMYK mode, not RGB mode. Images saved in RGB mode may not print properly.
Q: How do I get an estimate from you?
A: Email your artwork to firstname.lastname@example.org in PDF format, all the printing instructions, contact information and we will respond to you with a formal estimate.
Q: What is a “PROOF”?
A: A soft proof is sent to you once the estimate has been approved and payment has been received. A SOFT PROOF is a way of ensuring that all of your text is accurate and that everything is positioned according to your requirements. We will produce a digital proof and send it by email to you. Once that is approved we will proceed to printing your order.
Q: What type of products and services do you provide?
A: We offer a wide range of products and services that include, digital, large format and offset printing. To see a full listing and description of what we offer please check out our Home Page on our SLB website.
Q: What type of shipping services do you offer?
A: We use FedEx as our standard shipping services. Because prices vary depending on location we have no way to estimate shipping cost. All shipping cost will be added to your final invoice.
Q: What types of paper are available for me to print on for short run digital jobs?
A: Depending on paper availability and what needs to be printed, our house stocks include various thicknesses of gloss, semi-gloss and an uncoated cardstock or text weight stocks.
Q: What types of substrate materials are available for me to print on for wide format jobs?
A: Depending on availability, our house stocks include semi-gloss or matte poster paper, gloss or matte label, canvas and backlit film. In addition to the wide format substrates we also carry film laminates in gloss, satin and anti-slip floor laminate for floor graphics.
Q: How long will it take for you to complete my order?
A: Every job is different. Some jobs can be produced in a RUSH while some may take several days to complete. Therefore, let us know when you need your job completed and we’ll let you know if it can be done. We go to great lengths to meet even your most demanding deadlines.